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Privacy Notice

 

General Privacy Statement

 

We are aware that you have shown significant faith in Freedom Federal Credit Union by entrusting us with sensitive information regarding one of your most personal resources … your finances. As our relationship evolves, rest assured that no matter the technology used for member interaction, our respect for your privacy will not diminish. 

 

Site Access

 

Any person using the Internet may access the Freedom Federal Credit Union Web site (the “Site”).  Our Site enables the individual user to learn about our many member benefits. However, access to the members-only areas and individual account areas require passwords. 

 

Security

 

Although FreeNet 24 member account access is facilitated via the public Internet, unauthorized access is next to impossible. With our secure socket layer security technology (utilizing a minimum of 40-bit, and up to 128-bit, encryption) and firewall protection, you will be able to perform secure transactions without fear that an unauthorized party will gain access to your accounts. We do not permit the installation of password “cookies” in case your computer is lost or stolen. You will be required to enter your password every time you login to the FreeNet 24 system. Should an unauthorized user attempt to access your account, only three attempts at determining your password are allowed before the user is locked out of the system. Should this happen to you, please call FreeNet 24 MemberCare at 252-442-8888. You will be asked to provide account-specific information. Once that information is verified, you will regain access to your account.

 

Site Content

 

General financial data and suggestions (that which is supplied outside of the FreeNet 24 service) are provided for informational purposes only … and as a courtesy to our members and visitors. Should you decide to take direct action based on general financial content provided on this Site, please be aware that you do so at your own risk. Every Site user has a different financial situation.  What applies ideally to one member may have adverse consequences for another.

 

Use of Cookies

 

Cookies were originally designed to help a Web site identify a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie is a small string of text that a Web site can send to your browser. A Web site sometimes uses a cookie to enhance the user's visit by storing information to avoid the need to repeatedly enter the same information during each different visit to the site. In general, cookies can securely store a user ID and password, personalize home pages, identify which parts of a site have been visited or keep track of selections in a "shopping cart." If you are just browsing our Site, a cookie identifies only your browser. However, if you become a registered FreeNet 24 user on the Site … with a designated user ID and password (Registered Users) … and will be accessing your confidential account information, you must accept certain cookies.  They are essential for site administration and security. While we will store on your computer a cookie that records your member preferences so that we can provide personalized information that we believe will be of value to you, we DO NOT permit a cookie to be placed on your computer to store your user ID and password. 

 

Set Email Preferences

 

In order to notify our Registered Users of extra benefits provided as FreeNet 24 member / users, we will send occasional email informing you of these special offers. Should you wish to be removed from this list, simply send us an email  indicating that you do not wish to receive further email.

 

Site Navigation Statistics/Information Use

 

We will not provide your specific personal information to any outside marketing organization without your consent.  We may, however, track and leverage general and aggregate member data in order to secure superior vendor partnerships to the benefit of all members.  As your credit union, our goal is to provide you with exceptional member satisfaction. With this in mind, we also track general information on Web site use and Site traffic in order to improve Site navigation and efficiency.  Because Internet-collected data is considered more accurate than that collected using other methods, we can use such information to create more and better partnership opportunities for our members.  Therefore, by using our Internet-based financial services, our members may have the opportunity to  share in additional benefits not offered to our traditional credit union members. 

 

Loan Application Information Gathering

 

Should you choose to apply for a Freedom loan on-line, be aware that we will treat that application as we do an application submitted via more traditional methods.  We will follow all policies and procedures established for loan application review including, but not limited to, credit checks, employment verifications, income verifications, etc. 

 

Meeting Your Needs

 

As technology evolves, we will continue to look for better ways to gather and use information in order to offer financial products and services that best meet your financial needs … and to safeguard information about you and your accounts. We encourage you to review this Internet Privacy Statement periodically for updates.

NCUA