Before enrolling in Freedom's FreeNet24 program, you must accept the Terms and Conditions of the service.
You may do so by clicking "I ACCEPT".
|I ACCEPT the Terms and Conditions||I DECLINE|
By continuing beyond this page you are agreeing to the terms and conditions of Freedom Federal Credit Union’s Internet Service Electronic Funds Transfer Disclosure and Agreement ( “FreeNet24 Account Access Agreement” or “Agreement” ) below. Once you agree to the terms and conditions as outlined in this Agreement, you can request your FreeNet24 user ID and Password by clicking the “I ACCEPT” button on the last page and proceeding to Enrollment.
Please read this disclosure carefully and print it for your records. If you are unable to print this document, a copy can be provided to you by Freedom upon request.
The FreeNet24 Account Access Agreement, as amended from time to time, sets forth the terms and conditions governing the use of Freedom Federal Credit Union's FreeNet24 "Internet Account Access" and "eBillPayer" services (collectively "FreeNet24"). Disclosure information that applies to "Internet Account Access" and "eBillPayer" services offered by Freedom Federal Credit Union is given below. By using, or allowing another person to use, FreeNet24 Internet Account Access and eBillPayer services, you are agreeing to be bound by the terms and conditions of this Agreement. In this Agreement, the terms "you" and "your(s)" refer to the member, and the terms "we", "us", "our(s) "FFCU” and "Freedom" refer to Freedom Federal Credit Union. All agreements and disclosures shall be construed in accordance with the provisions of the Uniform Commercial Code (UCC). This Agreement is incorporated by this reference into, and becomes a part of, the Freedom Federal Credit Union's Electronic Funds Transfer Disclosure and Agreement effective January 1, 2001. All other terms and conditions of your Electronic Funds Transfer Disclosure and Agreement, as amended, remain in force.
1. Required Equipment
To use FreeNet24 Account Access and eBillPayer, you need a personal computer equipped with a modem and Web browser. FreeNet24 requires the use of Netscape 4.70 or greater, or Microsoft Internet Explorer 5.0 or greater. You understand Freedom does not make any warranties regarding equipment, hardware, software or Internet Service Provider service, or any part of them, expressed or implied, including, without limitation, any warranties of merchant ability or fitness for a particular purpose. Freedom is not responsible for any loss, injury, or damages, whether direct, indirect, special or consequential, caused by your chosen Internet Service Provider, any related software, or the use of any of them, or arising in any way out of the installation, use or maintenance of your personal computer hardware, software, files or other equipment.
Your Membership and Deposit Account Agreement with the Freedom is incorporated into this Agreement and Disclosure by reference.
To use FreeNet24 you must have a membership in good standing with Freedom Federal Credit Union in addition to your confidentially assigned FreeNet24 user ID and Password.
You can apply for FreeNet24 account access by visiting Freedom’s web site at www.freedomfcu.com and clicking on the FreeNet24 icon. After agreeing to the terms and conditions of the FreeNet24 service, you will then proceed to the Enrollment page where you can authorize the issuance of your user ID and Password via e-mail.
Your FreeNet24 user ID and Password also allow you access to Freedom’s eBillPayer service. You must have a user ID, a Password, and a Freedom checking account in good standing to use the eBillPayer program. Bills may not be paid from any non-checking account type.
3. Electronic Provision of the FreeNet24 Internet Service Electronic Funds Transfer Disclosure and Agreement.
By accessing the FreeNet 24Internet services, you acknowledge electronic receipt of the Freedom Federal Credit Union's Internet Service Electronic Funds Transfer Disclosure and Agreement. You agree that you have read this Agreement in its entirety and will abide by its terms and conditions. You understand that Freedom will not provide you with an additional paper copy of this Agreement unless you specifically request it.
4. Who is Bound by this Agreement
Each person ("user") who uses the FreeNet24 Account Access and eBillPayer, or enters a FreeNet24 user ID code and Password agrees to be bound by the terms and conditions of this Agreement. If more than one user per user ID / Password utilizes the FreeNet24 service, all such users are jointly and severally liable. Freedom can waive or delay enforcement of its rights as to one user without affecting its ability to enforce its rights as to the other user(s). The Agreement is also binding upon your heirs, personal representatives, successors and anyone to whom you grant FreeNet24 access to your account by giving them your confidential FreeNet24 user ID and Password.
5. Right to Receive Documentation of Transactions
You will receive an account statement reflecting all of your transactions. In any case you will receive a statement at least quarterly.
6. Your Liability for Unauthorized Transactions
Keep your confidential user ID and Password safe. Do not leave them where others can find them and use them to make unauthorized transactions on your account.
Tell us AT ONCE if you believe your user ID and Password have been lost or stolen. Telephoning is the best way of minimizing your possible losses. You could lose all the money in your account. If you tell us within two (2) business days, you can lose no more than $50.00 if someone used your user ID and Password without your permission.
If you DO NOT tell us within two (2) business days after you learn of the loss or theft of your user ID and Password, and we can prove that we could have stopped someone from using your them without your permission if you had told us, you could lose as much as $500.00. If you have authorized someone else to use the user ID and Password, you are responsible for all transactions which that person or persons initiates at any time, even if the aggregate value of the transactions exceeds what you may have authorized.
Also, if your statement shows transactions that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we may extend the time periods.
7. How to Notify Freedom in the Event of an Unauthorized Transaction
If you believe your user ID and Password have been lost or stolen or someone has transferred or may transfer money from your account without your permission, call us at 252-442-8888, or write to us at P. O. Box 2703, Rocky Mount, North Carolina 27802.
8. Business Days
For purposes of these disclosures, our business days are Monday through Friday excluding holidays.
9. User ID and Password
Your user ID and Password for FreeNet24 Access Account and eBillPayer are your confidentially assigned FreeNet24 codes. We strongly suggest you change your Password (click on My FreeNet24 at the top of the screen and select Change Password from the menu on the left) upon entrance to FreeNet24 the first time. If you forget your user ID or Password, contact Freedom and we will issue you new ones.
FreeNet24 Account Access is FREE to all members. FreeNet24 eBillPayer is $0.00 monthly and allows the payment of an unlimited number of bills.11. Disclosure of Account Information to Third Parties
We will disclose information to third parties about your account or transfers you make:
a) When it is necessary to complete the transaction; b) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; c) in order to comply with government agency or court orders or other legal process; or d) if you give us your prior oral or written permission.
12. Address Change
You are required to keep Freedom Federal Credit Union informed of your current address to insure correct mailing of account statements.
Freedom may change the terms and conditions of this Agreement from time to time by posting the amended Agreement on our public web site. It is your responsibility to review this Agreement periodically to monitor changes and you agree to do so. If any change results in greater cost or liability to you or decreases access to your accounts, this change will be posted to our public web site at least 21 days in advance of its implementation. Prior notice may not be given where an immediate change in terms or conditions is necessary to maintain the integrity of the system and/or the security of our Internet Services or designated accounts.
You may terminate this Agreement with us at any time. Freedom reserves the right to terminate this Agreement and/or your use of FreeNet24 with or without cause. We may do so immediately if:
a. you or any authorized user of your account breaches this or any other agreement with Freedom;
b. we have reason to believe that there has been or might be an unauthorized use of your account; or
c. you or any authorized user of your account requests that we do so.
15. Collection Costs
You agree to pay Freedom Federal Credit Union for reasonable expenses, including court costs and attorneys’ fees, for enforcing our rights under this Agreement.
16. Additional Benefit Enhancements
Freedom may from time to time offer additional services to you in connection with your accounts. Some services may be at no additional cost to you and others may involve a specified fee. You understand that Freedom is not obligated to offer such services and may withdraw or change them at any time.
17. Reservation of Rights
Failure or delay by Freedom to enforce any provision of this Agreement or to exercise any right or remedy available under this Agreement, or at law, shall not be deemed a waiver and Freedom expressly reserves the right to enforce such provision, or to exercise such right or remedy, at a later date.
18. Our Liability for Failure to Make Transfers
If we do not complete a transaction to or from your accounts on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance, if:
a. Through no fault of ours, you do not have enough money in your account to make the transaction,
b. The network system was not working properly and you were aware of the malfunction when you started the transaction,
c. Circumstances beyond our control (such as fire, flood, power failure, or computer down-time) prevented the transactions despite reasonable precautions that we have taken,
d. The money in your account is subject to an uncollected funds hold, legal process or any other encumbrance or agreement restricting a transaction,
e. Your user ID and / or Password has / have been entered incorrectly,
f. The payee mishandles or delays a payment sent by our eBillPayer service provider,
g. You have not provided our eBillPayer service provider with the correct names, phone numbers, or account information for those persons or entities to whom you wish to direct pay, or
h. The failure to complete the transaction is done to protect the integrity of the system or to protect the security of your account.
There may be other exceptions not specifically mentioned above.
Additional Disclosures Applicable to FreeNet24’s "eBillPayer" Service
1. FreeNet24’s "Electronic Bill Payer" Service Limitations
The following are limitations to the use of FreeNet 24’s eBillPayer Service:
a. eBill Payments can only be made from your designated Freedom checking account.
b. Payments cannot be made for tax payments, court-ordered payments or payments to payees outside of the United States.
c. If you close the designated eBillPayer checking account, all scheduled payments will be stopped;
d. You cannot stop a payment if the payment has already been processed.
e. You can schedule payments 24 hours a day, seven days a week, however, no payments will be processed on a Saturday, Sunday, or holiday.
2. Duty and Liability Limitations
As a general matter, Freedom and our third-party eBillPayer service provider are responsible for the consequences of our errors or negligence. Neither of us, however, are required by this Agreement to detect or correct erroneous information entered by you and neither of us has any liability for following instructions issued by you. Additionally, neither Freedom nor our eBillPayer service provider have any liability for acts of fraud committed by persons other than our respective employees with regard to any account maintained by you. We agree to use our best efforts to maintain a secured and encrypted electronic bill payment site; however, we will not be liable for any breaks in security which occur as a result of the actions of unauthorized third parties … nor will we be liable for any damages that result from such actions.
3. eBillPayer Returns/Overdrafts
Your Electronic Bill Payment activities will be subject to fees as disclosed in our Fees and Charges schedule published from time to time. You also agree that an NSF fee may be charged to your account even if the payment is not returned but is paid and overdraws your payment account.
4. Electronic Bill Payment Methods and Restrictions
Payments are made to your payee either electronically via the Automated Clearing House (ACH) or by paper check. The method of payment depends upon the processing method that can be accommodated by your payee or by our eBillPayer service provider. It is important that you take into consideration what payment method will be used when scheduling eBill payments to ensure payment deadlines are met. After scheduling a payment due date, be sure to check your file for the calculated draft date. Payments will be drafted from your specified checking account 5 business days prior to the scheduled due date.
5. Timing Requirements for FreeNet24 eBillPayer
If you schedule a payment to occur on a date that falls on a Saturday, Sunday or holiday, the payment will be issued the first business day after the Saturday, Sunday or holiday.
Payments generally take three to six working days after your scheduled draft date to reach the recipient, depending on whether the payee accepts electronic payments or requires a paper check.
Please allow adequate time for your payment to reach the payee by the payment due date.
Payments and transfers will be processed if sufficient funds are available to perform the transaction on the draft date. If funds are not available when Freedom opens for business on the draft date, the payment / transfer will not be funded … and will not be attempted at a later date.
6. Electronic Bill Payment Service Responsibilities
You are responsible for:
a. Any late payment or service fees charged by payee(s) and any overdraft, NSF or stop payment fees charged by Freedom as a result of these transactions;
b. data input of payee information (payment amount(s), name, address, account number and any other pertinent information); and
c. written notification to Freedom in the event you wish to cancel this service.
Right to Stop Payment of Pre-authorized Transfers, Right to Receive Notice of Varying Amounts, and Our Liability for Failure to Stop
A. Right to stop Payment and procedure for doing so. If you have told us in advance to make regular (recurring) payments out of your account, you can also stop any of these payments on line through our eBillPayer Service.
B. Notice of varying amounts. You may vary the amounts of your regular (recurring) by using Schedule Payments facility to do so.
C. Liability for failure to stop Payment of pre-authorized transfers. If you order us to stop one of these payments three (3) business days or more before the transfer / draft date, and we do not do so, we will be liable to you for the amount of the payment.
7. eBillPayer Monthly Service Fee
The eBillPayer monthly fee of $0.00 will be charged to your checking account on the last business day of each month.
This fee allows you to pay an unlimited number of bills electronically.
8. Changes in Terms
Freedom may change the terms and conditions of this Agreement from time to time by posting the amended Agreement on our public web site. It is your responsibility to review this agreement periodically to monitor changes and you agree to do so. If any change results in greater cost or liability to you or decreases access to your accounts, this change will be posted to our public web site at least 21 days in advance of it’s implementation. Prior notice may not be given where an immediate change in terms or conditions is necessary to maintain the integrity of the system and / or the security of our Internet Services or designated accounts. You agree that we may immediately terminate this Agreement and your use of electronic fund transfer services without prior notice if any of the following occur:
a. If you (or any authorized user of your account) breach this or any other agreement between us.
b. If we have reason to believe that there has been or may be an unauthorized user of your accounts.
c. If there are conflicting claims to the funds.
d. If you or any authorized signer on your account asks us to do so.
e. If you complete a transaction at a time when funds are not available in your Freedom accounts accessed under this program.9. Collection Expenses
If Freedom has to take legal action to collect what you owe us, you agree to pay Freedom's expenses, including attorneys' fees, as may be determined by the court. You will pay our attorney's fees and court costs whether we incur them in a collection lawsuit, a bankruptcy proceeding, an appeal, a proceeding to enforce a judgment we have against you, or otherwise. You also agree to pay reasonable collection costs we incur before suit is filed. You agree that Freedom shall be entitled to recover any money you owe us as a result of EFT services such as FreeNet24 Account Access and eBillPayer, including but not limited to amounts by which your accounts are overdrawn. Freedom has a security interest in your present and future shares and has the right to apply shares or deposits to reduce any money you owe us in full or in part. You agree that if we exercise this security interest, we have not waived any other rights we have against you.
10. In Case of Errors or Questions About Your Electronic Transfers
If you think that an electronic transfer shown on your statement is wrong, or if you need more information about a transfer, telephone or contact us as soon as possible at:Freedom Federal Credit Union P. O. Box 2703 Rocky Mount, NC 27802
We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
When you call or write to us in this regard, you should:
a. Tell us your name, your account number, and your phone number.
b. Describe the error or the transfer about which you are unsure and explain as clearly as you can why you believe it is an error or why you need more information.
c. Tell us the dollar amount of this suspected error and the date of the transaction as shown on your statement.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
1. We will tell you the results of our investigations within 10 business days after we hear from you and will correct any error promptly.
If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will re-credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
2. If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation.
You may ask for copies of the documents that we used in our investigation.
HOW TO CONTACT US
Call us at 1-252-442-8888 on any business day from 9:00 a.m. to 5:00 p.m. (Eastern Time). You may also visit any Freedom office or write to us at:
Freedom Federal Credit Union P. O. Box 2703 Rocky Mount, NC 27802